What’s really important?
8th May 2009
A multinational company or someone doing what they say they will when they say they will?
A website that lists every book in the world or a website that works and gives you the information you need?
A £2bn supermarket chain or someone on a checkout smiling at you?
The world’s favourite airline or getting to your destination on time?
A glitzy advertising campaign or someone that picks up the phone after one ring?